Welcome to Play Wag Repeat! We appreciate your business and want you to be completely satisfied with your purchase. Please review our Refunds and Returns Policy below to understand how we handle returns, exchanges, and refunds.
General Return Guidelines
Eligibility for Returns:
- Items must be returned in their original condition, unused, and with all original packaging and tags attached.
- Returns must be initiated within 30 days from the date of purchase.
Non-Returnable Items:
- Perishables: Due to health and safety regulations, we cannot accept returns or exchanges on perishable items such as food, treats, and supplements.
- Damaged by Pets: We are unable to accept returns or exchanges for items that have been used or damaged by your pet.
How to Initiate a Return
If your item meets the eligibility criteria, please follow the steps below to initiate a return:
- Contact Our Customer Service Team:
- Reach out to us at support@playwagrepeat.com with your order number and reason for return.
- Receive a Return Authorization:
- Our team will respond with a Return Merchandise Authorization (RMA) number and detailed return instructions.
- Return the Item:
- Ship the item back to us with the RMA number clearly marked on the outside of the package.
- Customers are responsible for return shipping costs unless the return is due to an error on our part.
Refund Process
- Once we receive your return, our team will inspect the item.
- If approved, we will process your refund to the original payment method within 7-10 business days.
- Shipping charges are non-refundable, except in cases where we made an error with your order.
Exchanges
- We currently do not offer direct exchanges. If you wish to exchange a product, please follow the return process for a refund and place a new order for the desired item.
Damaged or Defective Items
- If you receive an item that is damaged or defective, please contact us immediately at support@playwagrepeat.com.
- Please provide your order number and pictures of the damage or defect.
- We will arrange for a replacement or issue a refund based on your preference.
Additional Support
For any questions or additional support, our Customer Service Team is here to help. Please contact us via email at support@playwagrepeat.com, and we will be happy to assist you.
Thank you for shopping with Play Wag Repeat! We look forward to providing you and your furry friends with exceptional products and service.